Smart Wood Privacy Policy

Privacy Policy for Smartwood.ai

Effective Date: October 2024


1. Opt-in/Subscription
You can opt-in to the Program by filling out a form on our website, checking a box during checkout. By opting in, you authorize SmartWood and its service providers to send you text messages at the mobile number you provided. Standard message and data rates may apply.The message may contain appointment confirmation, reminder, our new services. You certify that you are the owner of the mobile number or have the account holder’s permission.

2. Opt-out/Unsubscribe
You can unsubscribe from the Program at any time by texting the keyword STOP to You will receive a single confirmation message that you have been unsubscribed and will no longer receive any messages from us.

At Smartwood.ai, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your information. By using or accessing our Services in any way, you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

Please remember that your use of Smartwood’s Services is also governed by our Terms of Use, which incorporates this Privacy Policy. Any terms not defined in this Policy are as defined in the Terms of Use.

What Does This Privacy Policy Cover?

This Privacy Policy applies to all personally identifiable information (“Personal Information”) collected through your use of our Services, including Smartwood.ai. However, it does not apply to the practices of companies we do not own or control, or to individuals we do not employ or manage. We collect various types of Personal Information from users, described below, and use it to personalize, provide, and improve our services, create user accounts, and communicate with you.

Information We Collect

1. Information You Provide to Us:You may provide us with certain Personal Information, such as your name, email address, phone number, and physical address, by filling out forms on our website, requesting services, or communicating with us. This information helps us respond to your requests, manage your account, and provide our Services to you. Additional details, such as your property’s location or description, may be requested when booking a consultation.
2. • Communications: If you’ve provided us with your email address, we may send you updates or promotional emails. You may opt out by following the “Unsubscribe” link in these emails.
   • Recorded Calls: For quality assurance, some phone calls with us may be recorded. You will be notified at the beginning of a call if it is being recorded.
3. Information Collected Automatically:When you interact with our Services, we automatically receive and log information from your device, such as IP address, browser type, and device identifiers. This may include location information and browsing history. We may use cookies or similar technologies to recognize your device and to analyze how our Services are used.
4. User-Generated Content:When you submit reviews or public comments on our website, we collect any information you provide, which will be publicly accessible. Please use discretion when sharing Personal Information in public areas.

How We Use Your Information

We use your Personal Information to improve, personalize, and expand our Services. This may include:

• Facilitating bookings, consultations, and project requests
• Responding to customer service inquiries
• Personalizing your experience on our site
• Sending you updates and promotional content
• Conducting market research to improve our offerings

Sharing of Personal Information

We may share Personal Information with third parties under the following circumstances:

1. Service Providers and Agents:We may employ other companies to perform functions on our behalf, such as payment processing or customer support. They only receive information necessary to perform their specific tasks.
2. Business Transfers:In the event of a merger, acquisition, or asset sale, user information may be one of the transferred assets. Any third-party acquirer will be required to honor the commitments we’ve made in this Privacy Policy.
3. Legal Requirements and Protection of Rights:We reserve the right to disclose Personal Information to comply with legal obligations, enforce our Terms of Use, or protect the rights, property, or safety of Smartwood, our users, or others.

Security of Your Personal Information

We use various security measures, including SSL encryption, to protect your data. While we work hard to secure your information, no system is entirely foolproof, and we cannot guarantee absolute security.

Accessing and Updating Your Information

You may contact us to review, update, or delete your Personal Information by emailing contact@smartwood.ai. Some information may remain in our records to fulfill legal or business obligations.

Your Privacy Choices

• You may choose not to provide certain information, but this may limit your ability to use some features of our Services.
• You may unsubscribe from promotional emails by clicking “Unsubscribe” in our emails.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be posted on our website, and we encourage you to review it regularly. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at contact@smartwood.ai.

Last Updated: October 2024

Terms & Conditions

Welcome to SmartWood! By using our website and services, you agree to comply with and be bound by the following Terms of Service. Please review them carefully. If you do not agree to these terms, you should not use our website or services.

1. Definitions

• “Company,” “We,” “Us,” “Our” refers to SmartWood, operating as SmartWood Premium Wood Plastic Composite Fences.
• “User,” “You,” “Your” refers to any visitor to our website or customer of our services.
• “Website” refers to our official website, where you can find information about our products and services.
• “Products” refers to our WPC (Wood Plastic Composite) fences, kits, and other related items.
• “Services” refers to our consultations, quotes, and professional installation services.

2. Use of Our Website and Services

You agree to use our website and services only for lawful purposes. You are prohibited from:

• Posting or transmitting any content that is illegal, harmful, or offensive.
• Attempting to interfere with the proper functioning of our website.
• Misrepresenting your identity or providing false information.
• Using our website for any commercial solicitation without our express written consent.

3. Product Information and Pricing

We strive to ensure all product information, including descriptions, images, and pricing, is accurate. However, we do not warrant that all information is complete, current, or error-free. We reserve the right to correct any errors and to change product information or pricing at any time without prior notice. All prices are in U.S. dollars unless otherwise stated.

4. Orders and Payments

All orders placed through our website are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website.

5. Limitation of Liability

In no event shall SmartWood, its directors, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from:

• Your access to or use of our website or services.
• Any unauthorized access to or use of our secure servers and/or any personal information stored therein.
• Any errors or omissions in our website’s content.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of SmartWood and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this website without our prior written permission.

7. Third-Party Links

Our website may contain links to third-party websites that are not owned or controlled by SmartWood. We are not responsible for the content, privacy policies, or practices of any third-party websites. The inclusion of any link does not imply our endorsement. We encourage you to be aware when you leave our site and to read the terms and conditions of any other site that you visit.

8. Text Message Communications

• Opt-in: By filling out a form on our website, checking a box during checkout, or providing your mobile number to us, you authorize SmartWood and its service providers to send you text messages. These messages may include appointment confirmations, reminders, new service announcements, and promotional offers. You certify that you are the owner of the mobile number provided or have the account holder’s permission. Standard message and data rates may apply.
• Opt-out: You can unsubscribe from these communications at any time by texting the keyword STOP to the number provided in the messages. You will receive a single confirmation message that you have been unsubscribed and will no longer receive text messages from us.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of the website and services after any such changes constitutes your acceptance of the new terms. We recommend reviewing this page periodically for updates.


If you have any questions about these Terms of Service, please contact us at sales@smartwood.ai
or +1 (323) 899-3342.